Chatbot terminology can be overwhelming for individuals without a technical background. This guide breaks down the concepts associated with this emerging customer service tool.
The story of how Team Humble Wisdom's Hackathon project - the Imposter Bot - came to life. Written by team captain and fearless leader Ming Cheuk, CTO of Spark 64
Chatbots designed to relieve bottlenecks in customer support centres can drive incredible results for your business. Chatbots can take many forms and perform many tasks - have you considered all the available options?
The relationship between AI automation and improved customer experience cannot be understated - here are six ideas you can employ to improve CX through automation.
This Lunch and Learn webinar provides a detailed overview of reinforcement learning, its applications and use cases, and a selection of resources you can explore to learn more about reinforcement learning.
What is the edge? What are some of the key considerations to explore when you're planning an edge AI implementation? How can you best leverage the edge to give you the best business outcomes? Read on to learn more about how the edge brings AI to your fingertips.
Spark 64 held a Techweek 2021 webinar highlighting you how you can integrate AI into your Contact Centre. We demo GPT-3, phone bots, UneeQ Digital Humans and more!
Conversational AI is steadily becoming synonymous with great Customer Service. But with all the platforms available out there, how is your organisation supposed to choose the conversational AI platform that best suits your needs? In this blog, we go through the key aspects you need to look out for in your conversational AI journey.
Things in the AI world keep on moving forward, don't they? In this instalment, Spark 64 highlights the emerging AI technologies across fashion retail, healthcare, photography and more!
The world of AI is rapidly evolving - it's hard to keep up! In this recap, Spark 64 highlights what innovations are developing and emerging across health, finance, fashion and beyond.
The business world is constantly evolving - now more than ever due to Covid-19. Want to know what your organisation's marketing team can do to keep up with the help of AI? Here's how.
Spark 64 held our very first TechWeek 2020 webinar, all about what is happening in the world of Artificial Intelligence and how businesses can best leverage all that it has to offer to stay ahead of the curve.
With all the information on how to best build Chatbots, there's surprisingly little that tells us what customers actually think about them. This article will give you some insights on customer perspectives on Chatbots and how businesses can best facilitate their adoption.
The advent of Artificial Intelligence and Machine Learning has revolutionised the way we are able to track and combat medical epidemics, like Coronavirus (Covid-19). Let's take a look what's happening in the world today.
Ever wondered if Computer Vision could help you? We'll walk you through the questions you need to answer, in order to assess whether it is the right solution-fit for your business/technical problems.
Computer Vision has come a long way, but why is it so challenging? We dive into this question to see how far Computer Vision has come and what factors make it so tricky to complete.
Is it possible to have a computer read an unfamiliar passage of text, comprehend, and answer questions from it?
With all the buzz about computer vision, what actually is it? We take you through the concept of computer vision, highlighting it's current and potential uses.
Check out what the Spark 64 Team got up to over our company Hackation weekend!
Unsure where to start with chatbots? We show you tools that can help you on your way.
How to tell if you're talking to a chatbot or a human? We shed light on the different types of customer messaging support.
New to the world of chatbots? We talk about what makes chatbots work and how you might want to use them yourself.
