One of the key success factors in customer loyalty is their experience at support time. In this digital age, people expect fast, even 24/7 customer service when there’s an issue with their product or service. The biggest barriers to this are the limited availability of support staff and unpredictable surging in volume, due to unprecedented events.
With advances in natural language understanding, integrations into service desk platforms and phone systems, and speech recognition/synthesis, there is no better time to begin looking for opportunities to augment your contact centre with a AI.
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