One of the key success factors in customer loyalty is their experience at support time. In this digital age, people expect fast, even 24/7 customer service when there’s an issue with their product or service. The biggest barriers to this are the limited availability of support staff and unpredictable surging in volume, due to unprecedented events.
With advances in natural language understanding, integrations into service desk platforms and phone systems, and speech recognition/synthesis, there is no better time to begin looking for opportunities to augment your contact centre with a AI.
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Conversational AI is steadily becoming synonymous with great Customer Service. But with all the platforms available out there, how is your organisation supposed to choose the conversational AI platform that best suits your needs? In this blog, we go through the key aspects you need to look out for in your conversational AI journey.
Things in the AI world keep on moving forward, don't they? In this instalment, Spark 64 highlights the emerging AI technologies across fashion retail, healthcare, photography and more!