One of the key success factors in customer loyalty is their experience at support time. In this digital age, people expect fast, even 24/7 customer service when there’s an issue with their product or service. The biggest barriers to this are the limited availability of support staff and unpredictable surging in volume, due to unprecedented events.
With advances in natural language understanding, integrations into service desk platforms and phone systems, and speech recognition/synthesis, there is no better time to begin looking for opportunities to augment your contact centre with a AI.
For a list of timestamps, please access this video via YouTube.
This Lunch and Learn webinar provides a detailed overview of reinforcement learning, its applications and use cases, and a selection of resources you can explore to learn more about reinforcement learning.
What is the edge? What are some of the key considerations to explore when you're planning an edge AI implementation? How can you best leverage the edge to give you the best business outcomes? Read on to learn more about how the edge brings AI to your fingertips.
Conversational AI is steadily becoming synonymous with great Customer Service. But with all the platforms available out there, how is your organisation supposed to choose the conversational AI platform that best suits your needs? In this blog, we go through the key aspects you need to look out for in your conversational AI journey.